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The SBK blog is designed to inform, educate and empower business decision-makers to help them understand the business of hosted business telephone systems. Good reading !

DELUGE OF INFORMATION?

Posted by Alexandre Champagne on May 5, 2020 2:52:19 EDT PM

Portrait of beautiful customer service representativeARE YOU REALLY REACHING YOUR CUSTOMERS?

There is an entire arsenal of web marketing tools available today to generate leads and compel them to making a purchase. These include bots, social media posts, chatbots, newsletters, websites and blog. Customers have never been more bombarded with marketing messages. Having said that, communicating remains a means of sharing and adding a human touch to brands. IP telephony provides many advantages in this regard.

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Topics : voip, hosted IP phone systems, B2B, information

HOW TO COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMERS

Posted by David Champmartin on August 12, 2019 10:14:51 EDT AM

Portrait of a young amazed woman showing blank smartphone screen over yellow background. Focus on smartphone

As a company's success depends on its customers, the quality of its customer experience becomes a priority. But in a context where communication technologies are becoming more and more common, how can you ensure positive interactions with customers? By focusing on the human aspect, of course! Especially in B2B…

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Topics : voip, cloud-based ip phone, telephone, e-mail, customers

Manage high-volume call centres? Ip phone systems was made for you!

Posted by David Champmartin on July 15, 2019 5:11:31 EDT PM

Call centre workers working in line with their headsets

High call volumes at your business is not a bad thing. However, you would like your team to be able to provide proper and accurate answers to your customers at all times.

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Topics : voip, IP phone system, call center, call volume, call centre

Five differences between ip phone systems vs traditional

Posted by David Champmartin on July 15, 2019 5:03:16 EDT PM

View of an old phone on wood desk

Many clients ask us what the true differences are between IP phone systems (IP telephony) and conventional telephony systems. Here are 5 important differences to consider.

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Topics : voip, PBX, IP phone system, security

Security: ip phone systems’ best secret!

Posted by David Champmartin on April 9, 2019 11:10:00 EDT AM

businessman hand working with modern technology digital tablet computer and graphics layer effect as business strategy concept

Recording conversations, transferring to a mobile device, getting your voicemails by email, monitoring when traveling, a mobile application, communications between different sites, etc. You can certainly brag about the features of your IP phone system! But how secure is it?

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Topics : voip, cloud, security, hosted IP phone systems