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The SBK blog is designed to inform, educate and empower business decision-makers to help them understand the business of hosted business telephone systems. Good reading !

UNIFIED COMMUNICATION, SOLUTIONS AND PANDEMIC

Posted by Daniel Fortin on October 27, 2020 5:45:00 EDT PM

Bouton Guide Covid Anglais 600x400-V1

Your success, no matter what!

First, there was the surprise. The lockdown. The utter shock. Then, it was time for companies to rethink their work structure with the economy reopening again. Many businesses and institutions implemented temporary solutions. Others deemed the back-to-school period as a return to normal. Now, we are facing a second wave.

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Topics : voip, hosted IP phone systems, cloud-based ip phone, pandemic, unified communication

SBK TELECOM AND MS TEAMS

Posted by Alexandre Champagne on May 5, 2020 2:32:00 EDT PM

Young business person working with a notebook

Business communication at its best!

It’s difficult to predict sustainable trends and perennial technologies in these times of transition. Consumer tastes can be unfathomable, fashions and uses can be different than anticipated, without considering the crisis. Certainly, Microsoft Teams is the hot application right now - it has experienced a 275% growth in 2020! And SBK Telecom remains at the forefront by integrating this application into its business telephony systems.

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Topics : voip, Miscrosoft Teams, Teams

INFORMATION OVERLAOD?

Posted by Alexandre Champagne on May 5, 2020 2:07:00 EDT PM

Portrait of beautiful customer service representative

Are you reaching your customers?

There is an entire arsenal of web marketing tools available today to generate leads and compel them to making a purchase. These include bots, social media posts, chatbots, newsletters, websites and blog. Customers have never been more bombarded with marketing messages. Having said that, communicating remains a means of sharing and adding a human touch to brands. IP telephony provides many advantages in this regard.

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Topics : voip, hosted IP phone systems, B2B, information

HOW TO COMMUNICATE EFFECTIVELY

Posted by David Champmartin on August 12, 2019 10:14:51 EDT AM

Portrait of a young amazed woman showing blank smartphone screen over yellow background. Focus on smartphone

Human communication is key!

As a company's success depends on its customers, the quality of its customer experience becomes a priority. But in a context where communication technologies are becoming more and more common, how can you ensure positive interactions with customers? By focusing on the human aspect, of course! Especially in B2B…

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Topics : voip, cloud-based ip phone, telephone, e-mail, customers

MANAGING HIGH VOLUME CALL CENTRES ?

Posted by David Champmartin on July 15, 2019 5:11:31 EDT PM

Call centre workers working in line with their headsets

High call volumes at your business is not a bad thing. However, you would like your team to be able to provide proper and accurate answers to your customers at all times.

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Topics : voip, IP phone system, call center, call volume, call centre

FIVE DIFFERENCES BETWEEN IP PHONE VS TRADITIONAL

Posted by David Champmartin on July 15, 2019 5:03:16 EDT PM

View of an old phone on wood desk

Many clients ask us what the true differences are between IP phone systems (IP telephony) and conventional telephony systems. Here are 5 important differences to consider.

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Topics : voip, PBX, IP phone system, security

SECURITY : IP PHONE SYSTEMS' BEST SECRET!

Posted by David Champmartin on April 9, 2019 11:10:00 EDT AM

businessman hand working with modern technology digital tablet computer and graphics layer effect as business strategy concept

Recording conversations, transferring to a mobile device, getting your voicemails by email, monitoring when traveling, a mobile application, communications between different sites, etc. You can certainly brag about the features of your IP phone system! But how secure is it?

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Topics : voip, cloud, security, hosted IP phone systems