You have questions? See if the answer is in our bank of questions below.
Otherwise, do not hesitate to contact us at 1-855-667-0691. It will be our pleasure to guide you.
IP telephony is a telephony service that allows the utilization of IP networks. You will often hear the "VoIP" acronym for "Voiceover Internet Protocol". This allows the transmission of a telephonic communication via a network using the TCP/IP protocol such as a LAN, a WAN or simply the Internet.
The client uses the infrastructure of the service provider. In other words, there is no telephone system (PBX) at the client’s offices. All the telephony equipment can be found in the provider’s secure data centre. It is a "cloud" service where the client pays a monthly service fee for the complete environment including the phone lines.
You do not if your switchs are new generations and support several elements that can be managed as well as the power over Ethernet (PoE). SBK will guide you with this element and for the acquisition of the needed equipment.
The main difference lies in the fact that the client no longer has to worry about phone systems in its offices:
Yes. SBK TELECOM handles the migration process of your number to its infrastructure.
Everything depends on the devices. The main thing to keep in mind is to check if your devices support the SIP protocol. If it is the case, SBK will verify the validity of the model and confirm the possibility to keep them.
The SBK phone service can be reached either by a single high-speed Internet business link or via a dedicated telecommunications link, or by optimizing your telecommunication infrastructure already in place such as an MPLS network. SBK takes the responsibility to assist you in this process; our project team will guide you. If necessary, our professional services team will take full responsibility of the project to free you from all the worries of this portion of the solution.
SBK is your provider for all your telephony needs. Whether it is for the addition of telephones or telephone lines for new or existing locations, we are your single point of contact. SBK is your provider of local lines and all toll free numbers (1-800, 1-866, 1-877, etc.)
No. The SBK solution is a phone system service including telephone lines. When migrating, our project manager will notify you as to when you can cancel your contractual agreements with your supplier of telephone lines.
SBK is your provider for all your local and long distance calls no matter where you call.
SBK records your phone numbers linked to the right physical locations (addresses) so the emergency services go to the right place when a 9-1-1 call is made. This is a mandatory service as an IP telephony provider in the "cloud".