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The SBK blog is designed to inform, educate and empower business decision-makers to help them understand the business of hosted business telephone systems. Good reading !

UNIFIED COMMUNICATION, SOLUTIONS AND PANDEMIC

Posted by Daniel Fortin on October 27, 2020 5:45:00 EDT PM

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Your success, no matter what!

First, there was the surprise. The lockdown. The utter shock. Then, it was time for companies to rethink their work structure with the economy reopening again. Many businesses and institutions implemented temporary solutions. Others deemed the back-to-school period as a return to normal. Now, we are facing a second wave.

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Topics : voip, hosted IP phone systems, cloud-based ip phone, pandemic, unified communication

HAS THERE BEEN A FLOOD OR A FIRE IN YOUR OFFICE?

Posted by Alexandre Champagne on May 5, 2020 2:53:29 EDT PM

hotline-1331313_1200x800Keep in touch with your customers

As the old adage goes: “Nothing is impossible.” Even modern building owners cannot keep your offices completely safe from disasters, such as fire, water damage, etc. However, when it comes to flexible communications and business continuity, the limits are not what they used to be—all thanks to hosted IP telephony.

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Topics : cloud, security, hosted IP phone systems, cloud-based ip phone, customers

ARE TRAFFIC JAMS HINDERING YOUR PROGRESS?

Posted by Alexandre Champagne on May 5, 2020 2:53:09 EDT PM

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Connect with video conferencing

Everyone likes to be well-equipped both at work and in business. If people’s computers sit in the middle of their workstations, they still want desk phones on their left. "Multitasking" is partly responsible for this; however, the ability to communicate warmly and securely via hosted IP telephony explains the rest.

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Topics : hosted IP phone systems, functionalities, customers, videophone

HEADACHE WITH YOUR TELEPHONE SYSTEM?

Posted by Alexandre Champagne on May 5, 2020 2:52:49 EDT PM

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Get ready to be on cloud nine!

Conventional telephone systems have their shortcomings. They are rigid, closed and specific. They restrict telecommunications to limited operating modes. Your business should not be hampered by hardware and incongruency. Let IP telephony take over.

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Topics : PBX, hosted IP phone systems, mobile app

SBK TELECOM AND MS TEAMS

Posted by Alexandre Champagne on May 5, 2020 2:32:00 EDT PM

Young business person working with a notebook

Business communication at its best!

It’s difficult to predict sustainable trends and perennial technologies in these times of transition. Consumer tastes can be unfathomable, fashions and uses can be different than anticipated, without considering the crisis. Certainly, Microsoft Teams is the hot application right now - it has experienced a 275% growth in 2020! And SBK Telecom remains at the forefront by integrating this application into its business telephony systems.

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Topics : voip, Miscrosoft Teams, Teams

INFORMATION OVERLAOD?

Posted by Alexandre Champagne on May 5, 2020 2:07:00 EDT PM

Portrait of beautiful customer service representative

Are you reaching your customers?

There is an entire arsenal of web marketing tools available today to generate leads and compel them to making a purchase. These include bots, social media posts, chatbots, newsletters, websites and blog. Customers have never been more bombarded with marketing messages. Having said that, communicating remains a means of sharing and adding a human touch to brands. IP telephony provides many advantages in this regard.

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Topics : voip, hosted IP phone systems, B2B, information

HOW TO COMMUNICATE EFFECTIVELY

Posted by David Champmartin on August 12, 2019 10:14:51 EDT AM

Portrait of a young amazed woman showing blank smartphone screen over yellow background. Focus on smartphone

Human communication is key!

As a company's success depends on its customers, the quality of its customer experience becomes a priority. But in a context where communication technologies are becoming more and more common, how can you ensure positive interactions with customers? By focusing on the human aspect, of course! Especially in B2B…

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Topics : voip, cloud-based ip phone, telephone, e-mail, customers

MANAGING HIGH VOLUME CALL CENTRES ?

Posted by David Champmartin on July 15, 2019 5:11:31 EDT PM

Call centre workers working in line with their headsets

High call volumes at your business is not a bad thing. However, you would like your team to be able to provide proper and accurate answers to your customers at all times.

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Topics : voip, IP phone system, call center, call volume, call centre

MIGRATE TO A CLOUD-BASED IP PHONE SOLUTION

Posted by David Champmartin on July 15, 2019 5:08:36 EDT PM

Businessman hand working with a Cloud Computing diagram on the new computer interface as concept

Are you in the process of renewing your conventional telephone system contract? This system has been reliable but is obsolete? Consider turning to a hosted IP phone systems solution (IP telephony). It’s an excellent choice! Here’s how you migrate:

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Topics : IP phone system, hosted IP phone systems, phone system migration, cloud-based ip phone

ARE HOSTED IP PHONE SYSTEM EFFICIENT ?

Posted by David Champmartin on July 15, 2019 5:03:41 EDT PM

Cheerful man in office answering the phone

Hosted IP phone systems (IP telephony) enable you to benefit from multiple functionalities and to reduce your operating costs, since it does not require you to acquire equipment, such as a PBX.

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Topics : hosted IP phone systems, cloud-based ip phone, functionalities

FIVE DIFFERENCES BETWEEN IP PHONE VS TRADITIONAL

Posted by David Champmartin on July 15, 2019 5:03:16 EDT PM

View of an old phone on wood desk

Many clients ask us what the true differences are between IP phone systems (IP telephony) and conventional telephony systems. Here are 5 important differences to consider.

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Topics : voip, PBX, IP phone system, security

IP PHONE SYSTEMS TO BETTER SERVE CUSTOMERS

Posted by David Champmartin on July 15, 2019 5:00:28 EDT PM

Successful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands

Customers are truly the reason why your business exists! In today’s competitive markets, it’s crucial that you provide unparalleled service. Your communications system can make all the difference.

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