As a company's success depends on its customers, the quality of its customer experience becomes a priority. But in a context where communication technologies are becoming more and more common, how can you ensure positive interactions with customers? By focusing on the human aspect, of course! Especially in B2B…
Topics : voip, cloud-based ip phone, telephone, e-mail, customers
High call volumes at your business is not a bad thing. However, you would like your team to be able to provide proper and accurate answers to your customers at all times.
Topics : voip, IP phone system, call center, call volume, call centre
Are you in the process of renewing your conventional telephone system contract? This system has been reliable but is obsolete? Consider turning to a hosted IP phone systems solution (IP telephony). It’s an excellent choice! Here’s how you migrate:
Topics : IP phone system, hosted IP phone systems, phone system migration, cloud-based ip phone
Hosted IP phone systems (IP telephony) enable you to benefit from multiple functionalities and to reduce your operating costs, since it does not require you to acquire equipment, such as a PBX.
Topics : hosted IP phone systems, cloud-based ip phone, functionalities
Many clients ask us what the true differences are between IP phone systems (IP telephony) and conventional telephony systems. Here are 5 important differences to consider.
Topics : voip, PBX, IP phone system, security
Customers are truly the reason why your business exists! In today’s competitive markets, it’s crucial that you provide unparalleled service. Your communications system can make all the difference.
Recording conversations, transferring to a mobile device, getting your voicemails by email, monitoring when traveling, a mobile application, communications between different sites, etc. You can certainly brag about the features of your IP phone system! But how secure is it?
Topics : voip, cloud, security, hosted IP phone systems
