SBK Telecom


The SBK blog is designed to inform, educate and empower business decision-makers to help them understand the business of hosted business telephone systems. Good reading !

David Champmartin

Recent Posts


Posted by David Champmartin on August 12, 2019 10:14:51 EDT AM

Portrait of a young amazed woman showing blank smartphone screen over yellow background. Focus on smartphone

As a company's success depends on its customers, the quality of its customer experience becomes a priority. But in a context where communication technologies are becoming more and more common, how can you ensure positive interactions with customers? By focusing on the human aspect, of course! Especially in B2B…

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Topics : voip, cloud-based ip phone, telephone, e-mail, customers

Manage high-volume call centres? Ip phone systems was made for you!

Posted by David Champmartin on July 15, 2019 5:11:31 EDT PM

Call centre workers working in line with their headsets

High call volumes at your business is not a bad thing. However, you would like your team to be able to provide proper and accurate answers to your customers at all times.

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Topics : voip, IP phone system, call center, call volume, call centre

How to migrate towards a cloud-based ip phone solution

Posted by David Champmartin on July 15, 2019 5:08:36 EDT PM

Businessman hand working with a Cloud Computing diagram on the new computer interface as concept

Are you in the process of renewing your conventional telephone system contract? This system has been reliable but is obsolete? Consider turning to a hosted IP phone systems solution (IP telephony). It’s an excellent choice! Here’s how you migrate:

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Topics : IP phone system, hosted IP phone systems, phone system migration, cloud-based ip phone

Are hosted ip phone systems the best solution for a business?

Posted by David Champmartin on July 15, 2019 5:03:41 EDT PM

Cheerful man in office answering the phone

Hosted IP phone systems (IP telephony) enable you to benefit from multiple functionalities and to reduce your operating costs, since it does not require you to acquire equipment, such as a PBX.

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Topics : hosted IP phone systems, cloud-based ip phone, functionalities

Five differences between ip phone systems vs traditional

Posted by David Champmartin on July 15, 2019 5:03:16 EDT PM

View of an old phone on wood desk

Many clients ask us what the true differences are between IP phone systems (IP telephony) and conventional telephony systems. Here are 5 important differences to consider.

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Topics : voip, PBX, IP phone system, security

Ip phone systems to better serve your customers

Posted by David Champmartin on July 15, 2019 5:00:28 EDT PM

Successful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands

Customers are truly the reason why your business exists! In today’s competitive markets, it’s crucial that you provide unparalleled service. Your communications system can make all the difference.

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Security: ip phone systems’ best secret!

Posted by David Champmartin on April 9, 2019 11:10:00 EDT AM

businessman hand working with modern technology digital tablet computer and graphics layer effect as business strategy concept

Recording conversations, transferring to a mobile device, getting your voicemails by email, monitoring when traveling, a mobile application, communications between different sites, etc. You can certainly brag about the features of your IP phone system! But how secure is it?

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Topics : voip, cloud, security, hosted IP phone systems