VoIP Blog: Guides, Articles & News | SBK Telecom

Here's our simple checklist to ensure that your unified communications are optimized during the vacation season:

More and more organisations are now well advanced in defining the “new reality” of a potential post-pandemic return to the office. What will this office look like now that more and more employers are integrating people working from remote locations and on-premise staff?

Hosted IP phone systems enable you to benefit from multiple functionalities and to reduce your operating costs, since it does not require you to acquire equipment, such as a PBX.

It’s difficult to predict sustainable trends and perennial technologies in these times of transition. Consumer tastes can be unfathomable, fashions and uses can be different than anticipated, without considering the crisis. Certainly, Microsoft Teams is the hot application right now - it has experienced a 275% growth in 2020! And SBK Telecom remains at the forefront by integrating this application into its business telephony systems.

There is an entire arsenal of web marketing tools available today to generate leads and compel them to making a purchase. These include bots, social media posts, chatbots, newsletters, websites and blog. Customers have never been more bombarded with marketing messages. Having said that, communicating remains a means of sharing and adding a human touch to brands. IP telephony provides many advantages in this regard.

First, there was the surprise. The lockdown. The utter shock. Then, it was time for companies to rethink their work structure with the economy reopening again. Many businesses and institutions implemented temporary solutions. Others deemed the back-to-school period as a return to normal.

Conventional telephone systems have their shortcomings. They are rigid, closed and specific. They restrict telecommunications to limited operating modes. Your business should not be hampered by hardware and incongruency. Let IP telephony take over.

As a company's success depends on its customers, the quality of its customer experience becomes a priority. But in a context where communication technologies are becoming more and more common, how can you ensure positive interactions with customers? By focusing on the human aspect, of course! Especially in B2B…

Everyone likes to be well-equipped both at work and in business. If people’s computers sit in the middle of their workstations, they still want desk phones on their left. "Multitasking" is partly responsible for this; however, the ability to communicate warmly and securely via hosted IP telephony explains the rest.

High call volumes at your business is not a bad thing. However, you would like your team to be able to provide proper and accurate answers to your customers at all times.You are also aware that your customers like to be recognized quickly and sometimes even have their needs anticipated! Why not deploy an IP phone system? Here are some of its benefits for call centres

Customers are truly the reason why your business exists! In today’s competitive markets, it’s crucial that you provide unparalleled service. Your communications system can make all the difference.

Many clients ask us what the true differences are between IP phone systems and conventional telephony systems. Here are 5 important differences to consider.

Are you in the process of renewing your conventional telephone system contract? This system has been reliable but is obsolete? Consider turning to a hosted IP phone systems solution (IP telephony). It’s an excellent choice! Here’s how you migrate

As the old adage goes: “Nothing is impossible.” Even modern building owners cannot keep your offices completely safe from disasters, such as fire, water damage, etc. However, when it comes to flexible communications and business continuity, the limits are not what they used to be—all thanks to hosted IP telephony.